Policies

About our Wines:

Our wines are true table wines, therefore they contain between 10 and 12 percent alcohol. According to the laws of the United States, you must be 21 years or older to order, for yourself or as a gift, any wine or baskets containing wine. Our wine is sold in standard glass 750ml corked bottles.

Guarantee:

The products we sell are packaged to order and guaranteed fresh, or we will replace them right away. We also guarantee that the package shipped to you arrives in good order, or we will replace any damaged product.

Weather

If the weather is unseasonably warm or cold, we will hold a package in-store or recommend Overnight Rates to ensure quality. Due to the variable nature of weather conditions, we do our best to ensure products are delivered at top quality. However, we are not responsible for the quality of perishable items delivered via ground shipping, or if the package has been left outside or has not been received during delivery.

Shipping:

Our cost of shipping includes handling and special packaging, which we must use because of the glass bottles. THE COST OF SHIPPING ONE BOTTLE AND THREE BOTTLES is almost the same for us, and therefore for you also. The cost per bottle goes down considerably when the quantities go up. ADULT SIGNATURE IS REQUIRED FOR ALL SHIPMENTS CONTAINING WINE. Please have your shipment sent to a location where someone is able to sign for it. If another shipping method is required, please contact us (800 944 5434) to arrange. Please provide complete and correct shipping addresses; no PO Boxes. If UPS can not deliver a package because of an incorrect or incomplete address, the fee that they charge us will be passed on to you. Some states have restrictions on shipping alcoholic beverages; please check for current changes in regulations at www.freethegrapes.org.

Gift Basket Substitutions:

Every effort is made to provide you with exactly what the gift basket you order contains, but we reserve the right to make substitutions of equal (not lesser) value, of products that are similiar in nature.

Retail Store:

This online store is an extension of our retail store in Three Lakes, Wisconsin. While it features some of our most popular products and gift baskets, we have much more at the winery (including new and seasonal wines) that are not listed on this site. We're constantly adding new items, so check back with us often.

Hours:

Monday through Saturday: 9 am-5 pm
Sunday: 10-4:30pm
Phone: (715) 546 3080
Tollfree: 800 944 5434
Fax: (715) 546-8148
6971 Gogebic Street
PO Box 519
Three Lakes, Wisconsin 54562